aionplay Privacy Policy

1. Who We Are

aionplay is an online gaming platform operating at aionplay.app and serving players located in the Philippines. We offer sports betting, live casino, slot games, and other gaming categories. For the purpose of this Privacy Policy, "aionplay", "we", "us", and "our" refer to the operator of this platform.

This policy applies to all users who visit, register, or interact with aionplay, including through the mobile app available on Android and other supported devices. It covers how we handle personal data collected through the website, the app, and any related communication channels.

2. Data We Collect

We collect personal information when you register, verify your identity, make transactions, or interact with the platform. The types of data we collect include:

We do not collect data from minors. Players must confirm they are 21 years of age or older at registration, and identity verification is used to enforce this.

3. How We Use Your Data

We use your personal data to operate the platform, keep your account secure, process transactions, and meet our legal obligations. Specifically:

• To create and manage your aionplay account.
• To verify your identity (KYC) and confirm your age before granting full account access.
• To process deposits and withdrawals in Philippine Peso via GCash, Maya, or Philippine bank transfer.
• To send OTP codes to your registered Philippine mobile number for account security.
• To monitor account activity for fraud, unusual behaviour, and responsible gaming indicators.
• To send account-related notifications, including transaction confirmations and security alerts.
• To respond to support requests and resolve disputes.
• To comply with applicable laws and reporting obligations.
• To improve platform performance, fix technical issues, and enhance the user experience.

We do not use your data for unsolicited commercial marketing without a lawful basis, and we do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the gaming platform, manage your account, and process financial transactions.
• Legal obligation: Processing required to comply with anti-money laundering (AML) rules, age verification requirements, and other applicable regulations.
• Legitimate interests: Processing for fraud detection, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as for optional communications. You may withdraw consent at any time by contacting support.

5. Data Sharing

aionplay does not sell your personal data. We share data only when necessary for platform operations or when required by law. Recipients include:

• Payment providers: GCash, Maya, and Philippine banking partners, for processing deposits and withdrawals. These providers handle data under their own privacy policies and security standards.
• Identity verification services: Third-party KYC providers that assist in verifying government-issued IDs and confirming identity.
• Technology and hosting providers: Infrastructure and cloud service providers that host platform data under contractual data protection obligations.
• Legal and regulatory bodies: When required to comply with applicable law, court orders, or regulatory investigations.
• Fraud prevention services: Where necessary to protect the platform and other players from fraudulent activity.

Any third party we share data with is required to handle it securely and use it only for the specified purpose.

6. Data Security

We take data security seriously. aionplay uses SSL encryption on all connections between your device and the platform to protect data in transit. Access to personal data within the organisation is restricted to authorised personnel on a need-to-know basis.

Account access is protected through password authentication and OTP verification sent to your registered Philippine mobile number. Sensitive account actions require additional verification steps to prevent unauthorised access.

While we take reasonable technical and organisational measures to protect your data, no system is completely immune to risk. We encourage you to use a strong, unique password for your aionplay account and to contact us immediately if you suspect any unauthorised access.

7. Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. Specific retention periods depend on the type of data and the reason it was collected.

• Account and identity data is generally retained for a minimum of five years after account closure to meet legal and regulatory requirements.
• Transaction records are retained for the period required under applicable financial and anti-money laundering regulations.
• Technical and usage data is retained for shorter periods and used primarily for platform improvement and security monitoring.
• Communication records are retained as long as relevant to your account or any open disputes.

When data is no longer required, we delete or anonymise it securely.

8. Your Rights

As a registered player on aionplay, you have the following rights regarding your personal data, subject to applicable laws and verification of your identity:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete information in your account.
• Right to deletion: In certain circumstances, you may request that we delete your personal data. Note that deletion may not be possible where we have legal obligations to retain certain records.
• Right to restrict processing: You may request that we limit how we use your data in certain situations.
• Right to data portability: Where technically feasible and legally applicable, you may request a structured copy of data you provided to us.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected] with your registered account details. We will respond within a reasonable period and may need to verify your identity before acting on the request.

9. Cookies and Tracking

aionplay uses cookies and similar technologies to keep the platform running smoothly, remember your session, and understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies: Required for basic platform functionality, including login sessions and security. These cannot be disabled without affecting platform access.
• Analytics cookies: Help us understand how players navigate the platform so we can improve performance and layout.
• Preference cookies: Remember your settings and choices to make your experience more consistent across sessions.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent you from logging in or using core platform features.

10. Children's Privacy

aionplay is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. Age verification is required as part of the registration and KYC process.

If we become aware that an account belongs to a person under 21, we will close the account and delete associated personal data as permitted by applicable law. If you believe a minor has registered an account on the platform, contact us at [email protected] so we can take immediate action.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate , changes in the law, or improvements to our data practices. When we make updates, the revised version will be published on this page with a new effective date at the top.

For significant changes that affect how we use your personal data, we may notify you through your registered contact details. We encourage you to check this page periodically so you are always aware of the current policy. Continued use of aionplay after an update constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please reach out to our support team.

• Email: [email protected]
• Platform: aionplay.app
• Coverage: Philippines players only

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For account-specific concerns, please have your registered mobile number or account details ready so we can verify your identity and assist you faster.